In the ranking of the 20 largest airports in the US and Canada, Logan managed to hold steady at 10th, a spot it reached last year. The airport had previously been ranked at 16th out of 20 in 2023 and 17th out of 20 in 2022.

Boston Logan received a customer satisfaction score of 608, slightly above average (603) for "mega" airports, which the survey classified as airports with 33 million or more passengers per year. The airport saw a record 43 million passengers pass through its gates last year.

"A big part of this recent increase in passenger satisfaction is due to recently completed improvements in many airport facilities themselves," said Michael Taylor, managing director of travel, hospitality and retail at J.D. Power, in a statement. "A few big capital improvement projects have now been completed and many more are underway or about to break ground."

The 2025 survey, based on responses from approximately 30,000 travelers, marks the second full year since the opening of Logan's flashy new Terminal E, completed in 2023 as part of a $640 million expansion project.

Taylor, in a statement to the Globe, credited airport operator Massport with having handled "construction issues quite well this past year, not an easy thing to do while operating a major airport."

Logan improved "in every dimension" in 2025, Taylor said, particularly in access to and from the airport. That has been a mark against Logan in the past, particularly with weeks-long closures of the Sumner Tunnel and other access routes.

Logan's ranking also benefited from "very strong" staff scores, with Taylor highlighting the reported "professionalism" of the airport's TSA personnel.

J.D. Power's best-ranked "mega" airport was Minneapolis-St. Paul International, with a customer satisfaction score of 660, while the worst-ranked was Newark Liberty International, at 565.

The survey, fielded from July 2024 to July 2025, also ranked "large" airports (10 to 32.9 million passengers per year) and "medium" airports (4.5 to 9.9 million passengers). The best ranked airport regardless of size was John Wayne Airport in Orange County, Calif. (at 730), while the worst overall was Philadelphia International (at 570).

Here's a look at where Logan landed among airports of comparable size in North America, according to J.D. Power:

Here's how Logan Airport ranks in 2025 customer satisfaction rankings - The Boston Globe